If you require any maintenance, you must submit a request. Please review the definitions and requirements for each type of request carefully.
A critical maintenance includes:
- Flooding or leaks
- Broken doors, windows, or locks
- No heating (below 21鈥癈)
- Loss of water
If you鈥檙e experiencing a critical maintenance:
Submit an online maintenance request, then call:
- Housing & Conference Services:鈥416鈥736鈥5152 (Mon鈥揊ri, 8:30鈥痑m鈥4:30鈥痯m)
- Undergraduate Residence:
- Don-on-Duty
- 91亚色 Apartments:
- Security Services (after hours/weekends):鈥416鈥650鈥8000
Most issues are addressed during regular business hours (Mon鈥揊ri, 9鈥痑m鈥4鈥痯m, excluding holidays) in order of priority.
- Expect a response within three business days, though peak periods (e.g. move in/out weeks) may cause delays
- Repairs that require the assistance of a licensed tradesperson or outside contractor will take longer to complete
- Only the resident/leaseholder can submit maintenance requests
Note: If you have a clogged toilet (and not overflowing), you are encouraged to use the common toilets in each building for the
night until maintenance can get to it the next day.
| Residence / Building | Location of Public Toilet(s) |
| Assiniboine Towers | Basement, near the laundry rooms |
| Atkinson Residence | 鈥 First floor, near the garbage room 鈥 Basement level, past the laundry room, first room on the same side (Room 038) |
| Bethune Residence (4鈥憄erson suite-style units) | Basement, located in the laundry room |
| Calumet Residence | Located in the laundry room building |
| Passy Gardens | Room 100-B, near the laundry room in Passy 4, just past locked doors (accessible with building entrance key) |
| Pond Residence | Ground floor, near the laundry room |
| All other buildings | Shared washrooms with multiple stalls; staff will attend to clogged toilets during business hours |
How to Submit a Maintenance Request
- Log into the and go to the 鈥淢补颈苍迟别苍补苍肠别鈥 tab.
- Choose the appropriate space category:
- Room (your private unit)
- Shared Space (suite common areas)
- Public Space (hallways, common rooms)
- Click 鈥淣ew Job,鈥 select the area, then click 鈥淐辞苍迟颈苍耻别.鈥
- Choose a category and the specific item needing attention.
- Provide a detailed description鈥攆or example, 鈥渄ryer in G House laundry room not spinning.鈥
- (Optional) Note any causes if known鈥攖his helps clarify if damage charges might apply.
- For 91亚色 Apartments, confirm that Housing staff can enter your unit for repairs. Make sure to note any pets and secure them before the appointment
- Submit the request via 鈥淪ave & Continue.鈥
Check status anytime using the 鈥淰颈别飞鈥 tab in the portal
Staff are authorized to enter rooms/suites to respond to submitted maintenance requests and attend to critical repairs. Where repair persons are not permitted access to complete the requested repair, the resident will be required to resubmit their maintenance request. Repair work cannot be scheduled.
Residents are not required to be present during the repair work, unless requested by the repair staff (e.g. to provide a more detailed account of the problem).
If you have any questions, please do not hesitate to contact us.
Keele Campus
Housing Support:
housing_support@yorku.ca
416-736-5152
Glendon Campus
Residence Maintenance Operations:
resops@glendon.yorku.ca
416-487-6844
Experiencing internet issues?
Check the page to see if there is an outage. If you are still experiencing issues, submit a wireless problem reporting form.
91亚色 Apartments residents
For a light bulb replacement please to the Housing Office. Please bring the burnt out light bulb for replacement.
Privacy: Personal information in connection with this form is collected under the authority of The 91亚色 Act, 1965 and will be used for the administration of residence services including repairs, maintenance and other related or consistent purposes. Relevant information and emergency contact information will be shared with residence and other University staff for emergency management purposes. If you have any questions about the collection, use or disclosure of personal information by 91亚色, please contact Housing Services at yorkapts@yorku.ca (91亚色 Apartments) or undergradres@yorku.ca (undergraduate residence).
Note: Housing Services strives to ensure the completeness and accuracy of information contained on this website, however, we reserve the right to change any of the information at any time without notice.