She is the developer of Human Systems Mediation, an original interdisciplinary framework examining how governance systems, organizational cultures, and human experience interact to shape policy implementation and institutional outcomes. Her scholarship has also contributed conceptual perspectives such as Polite Racism, advancing research on institutional racism, equity, and organizational change.

Her work bridges sociology, governance, organizational studies, and policy research, with particular attention to Afro-Caribbean communities, institutional trust, and democratic governance. Her current research explores governance innovation, artificial intelligence, and evidence-informed policy to strengthen equitable and responsive institutions.

Through CSRPI, Dr. Coen-Sanchez extends this scholarship into applied research, policy development, and knowledge mobilization, connecting critical sociological research with practical approaches to institutional and public-policy challenges.

Keywords: Institutional Governance; Public Policy; Race and Racism; African Diaspora; Afro-Caribbean Studies; Migration; Equity, Diversity and Inclusion (EDI); Human Systems Mediation; Organizational Change; Artificial Intelligence and Governance; Knowledge Mobilization; Social Justice; Institutional Trust; Policy Implementation; Qualitative Research.