Release 1 in particular is focused on enhancing the student profile and prospect profiles, as well as engagement and communications for all future and current students. It will help to manage student recruitment events, such as high school visit bookings, and will connect 91ÑÇÉ« to potential prospects more efficiently. It will also streamline student profiles and introduce automated communications for both future and current students, helping to create meaningful email campaigns, surveys and ongoing communications to the right people, at the right time.
Imagine having one place where prospective students and parents/guardians can easily register their interest in 91ÑÇÉ« and receive information and communications tailored just for them. Event management is also being taken up a notch with event tools such as Eventbrite and Zoom seamlessly integrated into the CRM, make organizing and attending events smoother than ever.

The road to CRM’s first release has been a journey filled with dedication and countless hours of hard work, and we wanted to make sure the launch runs smoothly . We’ve been providing training and demonstrations, developed a Help Guide, arranged for online support and drop-in clinics, and now we’re in action!

The SSRP has started work on the next releases of the CRM to continue to enhance the student journey . We look forward to sharing more updates about the new CRM, and all of the other exciting enhancements the SSRP is bringing to the 91ÑÇÉ« community. For the latest updates, news and information, please check back often. For more information on the SSRP, please consult the project overview page.

The post Now live! Release 1 of CRM with enhanced functions and visibility appeared first on Student Systems Renewal Program.

CRM is one of seven Student Systems Renewal Program (SSRP) projects working to improve the student experience through the transformation of business and technology systems across 91ÑÇÉ«. It will be used to manage the recruitment, application and admission of students, and connect them to the advising supports they need. By replacing aging technologies and creating a more integrated experience from prospect to applicant, student, graduate, and continuous learner, CRM will improve processes to increase efficiencies, create and manage student interactions, and offer meaningful insights that will help 91ÑÇÉ« better cater to students’ needs. 

Naturally, the launch of CRM will begin at the start of the student lifecycle with its first release supporting future students in Summer 2023 and a later release for current students. By the time both releases are completely rolled out, every student will utilize services through CRM. 

Improving the student experience also means improving the experience of those who support and engage with students on a regular basis – staff and faculty members. For its first release, CRM will offer students, faculty and staff one place to access new functions related to recruitment, applications, admissions and onboarding.  

So, what kind of new benefits will you see in the first release?  

• Better functionalities to help applicants save and complete their applications at a later time 
• Easier file uploads 
• Seamless payment options 
• More effective communication opportunities between faculty, staff and students 
• Improved admission and assessment reviews 
• Integrated organization of planning, promotions and registrations for 91ÑÇÉ« events 
• Logical tracking of student records 

...and so much more! 

Leading up to CRM’s first release, there’s still lots of important work to be done but the SSRP is well on its way to having the new tool available for enrolment in the Fall 2024 semester. 

We will continue to share updates with you, including a first look at CRM from a user perspective and information on its second release for current students. In the meantime, if you have any questions about CRM or any of the other SSRP projects, please visit our project overview page or reach out to ssrp@yorku.ca

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The post The SSRP is enhancing the student experience, starting with future students appeared first on Student Systems Renewal Program.