In the past, we've talked about Halo's improved look and feel, but those improvements aren't just cosmetic. When we talk about ticket classification, the changes to look and feel are both functional and exciting. Some of the first steps we took when improving our ticketing system were reimagining how we classify our tickets and redesigning our […]
Service Advisory Please share the following information with your teams. The Financial Reports issues reported yesterday on eReports have been resolved. We apologize for the inconvenience, thank you for your continued understanding. Contact UIT Client Services at askit@yorku.ca or 416 736 5800 PRIVACY POLICY | VISIT WWW.YORKU.CA This email was sent […]
Service Advisory Please share the following information with your teams. UIT has identified the root cause of the issue with the Finance Reports in eReports and we are working on fixing the issue. Unfortunately, the problem will not be resolved before tomorrow morning. We are doing our best to restore […]
Service Advisory Please share the following information with your teams. UIT has have received multiple reports of issues within eReports. The problems appear to be impacting the Financial reports including the Forecast and Budget. UIT is currently investigating to resolve the issue. In the interim, please do not try to access […]
Service Advisory Please share the following information with your teams. Scheduled database maintenance is taking place on the Ellucian Advance and SmartCall Production systems on Saturday January 29th, 2022 from 8:00 a.m. to 6:00 p.m. During this maintenance period, users will not be able to login to Advance and SmartCall systems. […]
Take a look at ticket searching in Halo Last week we told you that Halo was coming and shared some look and feel improvements over our current Cherwell solution. Today, we are showing off one of Halo鈥檚 most exciting upgrades鈥攐ne we think will make you all very happy: improved ticket searching. Gone are the days of […]
Service Advisory Please share the following information with your teams. Scheduled database maintenance is taking place on the Ellucian Advance and SmartCall Production systems on Saturday January 29th, 2022 from 8:00 a.m. to 6:00 p.m. During this maintenance period, users will not be able to login to Advance and SmartCall systems. […]
As some of you already know, we've been working hard to replace our old Cherwell ticketing system. Well, the time has come for us to show off its successor: HaloITSM. Halo is a significant upgrade to Cherwell and makes ticketing easier, faster and all-around better. But don't just take our word for it; check out […]
Service Advisory Please share the following information with your technical teams. An outage is scheduled on the PeopleSoft Finance Production system today, Tuesday January 11th, 2022 between 4:30 p.m. and 5:00 p.m. to facilitate required server maintenance. During this period, users will not be able to login to PeopleSoft Finance and […]
Service Advisory Please share the following information with your technical teams. Scheduled maintenance will take place on the Central Endpoint Protection Service with TrendMicro on Thursday January 13th, from 7:00 p.m. to 9:00 p.m. The service maintenance is necessary to install a critical patch from the vendor. University computer assets […]