Founder Fundamentals Archives - YSpace /yspace/tag/founder-fundamentals/ YSpace is 91ÑÇɫ's pan-university entrepreneurship hub Thu, 22 Oct 2026 21:22:36 +0000 en-US hourly 1 https://wordpress.org/?v=6.9.10 Founder Fundamentals EP 5: Business Banking and Financial Setup with Aziz Smailagic /yspace/news-story/founder-fundamentals-ep-5-business-banking-and-financial-setup-with-aziz-smailagic/ Thu, 22 Oct 2026 21:22:34 +0000 /yspace/?post_type=news-story&p=16217 Founder Fundamentals returned for week five this Fall 2026, with Aziz Smailagic, Sales Team Lead at Ownr, an RBC-owned business registration and incorporation platform, leading a session on business banking and financial setup. Drawing from five years at Ownr and conversations with over 10,000 entrepreneurs, Aziz shared practical insights on choosing the right business structure, […]

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Founder Fundamentals returned for week five this Fall 2026, with , Sales Team Lead at , an RBC-owned business registration and incorporation platform, leading a session on business banking and financial setup. Drawing from five years at Ownr and conversations with over 10,000 entrepreneurs, Aziz shared practical insights on choosing the right business structure, navigating incorporation, and establishing the financial systems needed for long-term growth. From understanding personal liability and tax implications to managing shareholders and corporate compliance, the session challenged founders to look beyond simply registering a business and focus on building a strong foundation from day one.

African businessman counting euro bills at a desk with documents and a notebook, highlighting finance theme.

Choose the Right Structure for Your Business

One of the first decisions founders face is choosing how to legally structure their business. Aziz explained that the right structure depends on the level of risk, expected revenue, and future goals of the business.

He outlined three common structures in Canada: sole proprietorships, general partnerships, and corporations. A sole proprietorship offers a simple, low-cost way to test a business idea, but the founder remains personally responsible for its liabilities. Partnerships allow multiple individuals to combine resources and expertise, although they also involve shared responsibilities and personal liability. Corporations, on the other hand, exist as separate legal entities, offering greater flexibility in managing income and generally providing a layer of protection between business liabilities and personal assets. Using the example of a marketing consultant compared to a landscaping or food business, Aziz illustrated how businesses with greater operational risks may benefit more from incorporation.

His advice was to evaluate the business's actual needs rather than assuming every founder should incorporate immediately.

Know When It's Time to Incorporate

Incorporation offers advantages, but Aziz emphasized that there is no universal revenue threshold that determines when a business should incorporate. Consider a founder selling custom T-shirts to friends and family. Operating as a sole proprietor may initially make sense because the business has limited revenue and relatively few operational complexities. However, if that same founder receives a $300,000 contract from a school board, the situation changes. Suddenly, taxation, liability, and contractual requirements become much more significant considerations. Incorporation can provide greater flexibility in how founders manage business income, including paying themselves through salaries or dividends. It can also make certain funding opportunities, larger contracts, and investment arrangements easier to pursue. However, these benefits come with additional accounting and compliance responsibilities.

Aziz also clarified that moving from a sole proprietorship to a corporation isn't an automatic conversion. Founders must establish a new legal entity and arrange to transfer relevant business assets and operations. The lesson is simple: Incorporate when it supports your business's needs and growth, not simply because it feels like the next step.

Understand What Incorporation Actually Requires

One of the biggest misconceptions Aziz addressed was that receiving articles of incorporation means a business is fully established. While government registration creates a legal entity, it doesn't automatically complete the internal documentation needed to establish ownership and corporate responsibilities. Every corporation must have shareholders, directors, and officers, even if one person holds all three roles. Shareholders own the business through shares, directors oversee its governance, and officers manage day-to-day operations.

Founders must also ensure that shares are properly issued, directors formally consent to their roles, and required corporate resolutions and bylaws are documented. Aziz explained that businesses can operate for months or even years without realizing these records are incomplete. Problems often emerge later when founders seek investors, introduce employee stock options, or attempt to transfer ownership. Without proper documentation, potential investors may struggle to verify who owns the company or how decisions are made.

The takeaway: Incorporation is not just about creating a company. It's about establishing the documentation that allows it to operate and grow.

Plan Your Ownership Structure for Future Growth

When incorporating, founders also need to consider how ownership will be divided and documented. Aziz demonstrated how Ownr simplifies this process by allowing founders to establish share structures without needing to determine a complex business valuation immediately. For example, its default setup issues 1,000 shares at $0.01 each, creating a $10 initial share subscription. While that amount may seem symbolic, the transaction establishes an important record of ownership. He also explained that corporations can create multiple share classes and adjust their ownership structures as the business evolves. New shares can be issued, existing shares transferred, and ownership percentages changed when investors or business partners become involved.

For founders managing multiple ventures, Aziz highlighted three approaches: operating several brands under one corporation, creating a parent-subsidiary structure, or establishing separate corporations. Each option carries different implications for liability, taxation, and control. Rather than trying to predict every future change, founders should establish an ownership structure that reflects their current needs while allowing room for growth.

Separate Your Finances and Stay Compliant

A strong financial foundation also requires founders to keep personal and business finances organized. Aziz emphasized that opening a dedicated business bank account is one of the simplest ways to maintain financial clarity, even for sole proprietors. For corporations, separating finances is especially important because business revenue belongs to the corporation rather than directly to its shareholders.

Founders should also understand their tax registration requirements, including GST/HST, payroll, and import/export accounts where applicable. Beyond banking, Aziz explained that corporations have ongoing responsibilities that extend well past their initial registration. These include maintaining corporate records, filing corporate income tax returns with the Canada Revenue Agency, and submitting annual corporate returns to the appropriate government registry.

Importantly, corporate tax returns and annual corporate returns are separate requirements, serving different purposes. He also discussed the distinction between federal and provincial incorporation, explaining that the decision often relates more to business name protection, filing requirements, and jurisdiction than to where customers are located. A provincially incorporated company can still serve customers across Canada, although expanding physical operations into another province may require additional registration. For founders, staying organized with these requirements helps prevent administrative issues from becoming obstacles when the business is ready to scale.

Key Founder Takeaway

Building a successful business requires more than a great idea, paying customers, or steady revenue. It also requires a legal and financial structure that protects the founder, supports growth, and keeps the business organized. Aziz's biggest message was that founders need to understand what happens beyond registering their business, from documenting ownership and separating finances to maintaining corporate compliance.

“The risk for most small businesses is all the other stuff that they don't know that they don't know.” – Aziz Smailagic

For entrepreneurs preparing to launch or expand, the priority isn't making everything complicated from the beginning. It's choosing the right structure, understanding your responsibilities, and putting the necessary systems in place before they become barriers to growth.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speaker

is Head of Sales at , RBCx's platform helping Canadian entrepreneurs start, manage, and scale their businesses. He leads a team supporting small business owners and previously helped employers advance diversity and inclusion at Career Edge.

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Founder Fundamentals EP 4: Founder-Led Sales & Customer Acquisition with Vincent Tsang /yspace/news-story/founder-fundamentals-ep-4-founder-led-sales-customer-acquisition-with-vincent-tsang/ Fri, 09 Oct 2026 17:41:37 +0000 /yspace/?post_type=news-story&p=16164 Founder Fundamentals returned for week four this Fall 2026, with entrepreneur, sales coach, and business advisor Vincent Tsang leading a session on founder-led sales and customer acquisition. Drawing from over 25 years of entrepreneurial experience, including bootstrapping a company from a $3,000 investment to seven-figure annual revenue and a successful acquisition, Vincent shared practical strategies […]

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Founder Fundamentals returned for week four this Fall 2026, with entrepreneur, sales coach, and business advisor leading a session on founder-led sales and customer acquisition. Drawing from over 25 years of entrepreneurial experience, including bootstrapping a company from a $3,000 investment to seven-figure annual revenue and a successful acquisition, Vincent shared practical strategies for winning customers, standing out from competitors, and building sustainable revenue. From finding your competitive advantage and reaching customers creatively to mastering discovery calls and following up effectively, the session challenged founders to stop overcomplicating sales and focus on the actions that actually generate business.

Three businesswomen discussing documents during a meeting in a modern office setting.

Build Revenue by Solving One Problem Well

For early-stage founders, the temptation to offer multiple products or services can be difficult to resist, especially when opportunities for additional revenue arise. However, Vincent emphasized that trying to solve too many problems too early creates challenges in both sales and operations.

Using a window-washing business as an example, he explained how accepting additional lawn-care work might increase short-term revenue but also introduces new equipment, skills, and operational demands that distract from the core business.

His advice was to focus on solving one problem exceptionally well before diversifying. A strong business foundation also requires genuine interest in the problem being solved, relevant knowledge, and the resilience to navigate difficult periods.

Know What Makes Your Business Different

Being good at what you do is not enough when customers have several alternatives. Founders need to clearly communicate why someone should choose their business over a competitor.

Vincent encouraged participants to identify their competitive advantage in one memorable sentence. This could come from a unique offering, specialized expertise, or even the founder's personal and professional journey.

He offered a simple test: Could 90% of your competitors make the same claim? If the answer is yes, your differentiator probably isn't strong enough.

For service-based businesses especially, a founder's experience and story can help establish credibility and create a connection before the first conversation even begins.

Think Beyond Traditional Sales Tactics

While referrals, social media, and advertising can generate opportunities, Vincent encouraged founders to consider what their competitors are not doing.

When building his first company, Info Check, he couldn't afford expensive industry conferences or large marketing campaigns. Instead, he focused on cold calling while larger competitors pursued other channels. That consistent approach helped the company establish a customer base and eventually grow into a seven-figure business.

Today, one of his preferred approaches is personalized video outreach on LinkedIn. Rather than sending generic sales messages, Vincent researches potential customers, acknowledges their backgrounds, briefly establishes his credibility, and connects his expertise to a problem they may be experiencing.

The objective isn't to immediately sell a service. It's to earn a discovery call and start a meaningful conversation.

Turn Discovery Calls into Opportunities

Once a potential customer agrees to a conversation, founders should resist the urge to jump straight into their sales pitch.

Vincent approaches discovery calls with two questions: Can I genuinely help this person? And do I want to work with them?

By asking open-ended questions about a prospect's background, challenges, and business goals, founders can uncover the real problem before proposing a solution.

When there's a strong fit, Vincent recommends making the next step easy. For straightforward sales, this could mean explaining pricing and onboarding during the call rather than unnecessarily delaying the decision. More complex purchases involving multiple decision-makers may require a formal proposal.

The lesson is simple: Understand the customer first, establish value, and make it easy for them to move forward.

Follow Up, Stay Scrappy, and Take Action

Vincent compared customer acquisition to growing a garden: you plant seeds through outreach, nurture relationships, and follow up consistently. Not every conversation will become a customer, but founders don't need to win every opportunity to build a successful business.

Instead of repeating the same email, founders can experiment with different touchpoints, including LinkedIn messages, personalized videos, phone calls, and other relevant channels.

He also challenged founders to prioritize activities that could realistically bring in customers. Spending weeks perfecting a website or endlessly refining a sales pitch accomplishes little if no one is having conversations with prospective buyers.

"Perfection is not required to win." – Vincent Tsang

Whether it's sending the first outreach message, making a cold call, or asking for help, progress comes from execution rather than waiting until everything feels ready.

Key Founder Takeaway

Successful customer acquisition doesn't necessarily require a large budget, complicated sales funnel, or perfect marketing strategy. It starts with a clear problem, a compelling differentiator, consistent outreach, and a willingness to have real conversations with potential customers.

Vincent's biggest message was to stay focused, experiment with approaches that stand out, follow up without becoming discouraged, and commit to a repeatable sales process.

"Get obsessed with that process to win." – Vincent Tsang

For founders building their first customer base, the priority is not doing everything. It's finding what works, taking action consistently, and turning meaningful conversations into sustainable revenue.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speaker

is an entrepreneur, sales coach, and business advisor specializing in B2B sales and business growth. He co-founded Infocheck, which was acquired by a NASDAQ-listed company, and now coaches consultants and entrepreneurs on how to grow and scale.

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Founder Fundamentals EP 3: Building Your Go-to-Market Strategy with Kira Kelsie /yspace/news-story/founder-fundamentals-ep-3-building-your-go-to-market-strategy-with-kira-kelsie/ Thu, 01 Oct 2026 17:13:24 +0000 /yspace/?post_type=news-story&p=16048 Founder Fundamentals was back for week three this Fall 2026, with Kira Kelsie from Kasm Consulting leading a session on how founders can build a go-to-market strategy grounded in real customer evidence. From identifying a focused beachhead customer and understanding the problem they are trying to solve to recognizing buying triggers, refining positioning, choosing the […]

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Founder Fundamentals was back for week three this Fall 2026, with from leading a session on how founders can build a go-to-market strategy grounded in real customer evidence. From identifying a focused beachhead customer and understanding the problem they are trying to solve to recognizing buying triggers, refining positioning, choosing the right channels, and testing assumptions, the session focused on helping founders turn uncertainty into evidence and build a clearer, more repeatable path to market.

Business team engaged in planning and analysis with laptops and papers at a modern office.

Go-to-Market Comes Before Marketing Tactics

When founders hear "go-to-market," it's easy to jump straight to Instagram, paid ads, content, or sales funnels, but Kira emphasized that these are tactics, not the strategy itself. A strong go-to-market strategy first answers a few key questions: Who should we pursue? What problem are we solving? What makes them act now? What message will resonate? And how can we reach them? The goal isn't to prove your original idea right, but to test assumptions, gather evidence, and decide what to keep, change, or drop.

"You shouldn't listen to me. You should listen to the market." – Kira Kelsie

Start Narrow Before You Try to Scale

Instead of targeting everyone who could use a product, Kira encouraged founders to identify a focused beachhead segment where the problem is strong and the customer is reachable. Using a scheduling platform as an example, saying the product is for “service businesses” is too broad. Narrowing that to independent therapy clinics dealing with last-minute appointment gaps gives the founder a much clearer starting point. Now you know who to interview, what problem to investigate, and where those customers might be found.

“You might hear smaller. I want you to hear clearer.” - Kira Kelsie

Starting narrow does not mean staying small. It gives founders the customer insight, proof, and credibility needed to expand later.

Know the Persona, Problem, and Trigger

Kira broke go-to-market strategy into five areas: persona, problem, trigger, positioning and messaging, and channel.

The first step is identifying who has the strongest reason to care. For example, rather than targeting “healthcare businesses,” a stronger persona could be an owner of an independent therapy clinic with five to 20 practitioners who is involved in daily operations. Next, founders need to understand the real cost of the problem. Last-minute cancellations are not simply inconvenient; they can mean lost revenue and unused capacity.

Founders also need to understand the trigger that makes a problem urgent. A clinic may have dealt with empty appointments for years, but if it has just hired more practitioners, that same issue suddenly becomes far more costly. A problem can exist for a long time. A trigger is what finally makes someone act.

Focus Customer Discovery on Real Behaviour

Once founders have their assumptions, the next step is to collect evidence.

Kira cautioned against relying on hypothetical questions such as, “Would you use this?” Instead, founders should ask about what customers have actually done.

Ask about the last time the problem happened, what they did next, what they tried, what it cost them, and what prevented them from solving it sooner. These questions reveal real behaviour and can also uncover an important insight: your biggest competitor may not be another company. It may simply be the status quo.

Understand Who Actually Controls the Purchase

The person experiencing the problem is not always the person making the final decision.

Especially in B2B sales, founders may need to understand the user, influencer, internal champion, decision-maker, and payer involved in the process. Knowing who actually controls the purchase helps founders avoid spending time convincing someone who likes the product but does not have the authority to move the sale forward.

Key Founder Takeaway

Once founders understand the right customer, the problem, the trigger, and the buying process, the rest of the strategy becomes much clearer. Strong positioning should focus on the customer and their desired outcome, rather than leading with product features. Early-stage channels should also be chosen for their ability to create relevant conversations and fast feedback, not simply the biggest reach. Most importantly, founders should treat go-to-market as a learning process.

“Don’t become attached to your hypothesis. Become committed to the customer problem and disciplined about the evidence.” - Kira Kelsie

The goal is to start focused, test deliberately, listen to the market, and let evidence guide what happens next.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

Trusted by more than 30 incubators and accelerators across Canada, serves as an Expert in Residence, mentor, and go-to-market advisor to early-stage founders. A Certified Digital Marketing Expert and founder of , she has helped hundreds of startups validate demand, define their target customers, sharpen their positioning, select the right acquisition channels, and build practical go-to-market strategies that drive growth.

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Founder Fundamentals EP 2: Scoping out market opportunity with Talitha McCloskey /yspace/news-story/founder-fundamentals-ep-2-scoping-out-market-opportunity-with-talitha-mccloskey/ Fri, 25 Sep 2026 13:37:58 +0000 /yspace/?post_type=news-story&p=15880 For the second session of Founder Fundamentals this Fall 2026, Talitha McCloskey from Growclass led a session on how founders can scope out a real market opportunity before investing heavily in an idea. From identifying the right customer and understanding how they currently solve a problem to assessing alternatives, researching demand, and testing assumptions, the […]

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For the second session of Founder Fundamentals this Fall 2026, from led a session on how founders can scope out a real market opportunity before investing heavily in an idea. From identifying the right customer and understanding how they currently solve a problem to assessing alternatives, researching demand, and testing assumptions, the session focused on helping founders replace assumptions with evidence and make smarter decisions about what to build next.

Flat lay of stock market analysis documents with magnifying glass, pens, and glasses.

Start With a Real Market Opportunity

A good idea doesn't automatically mean there's a strong market behind it. Talitha encouraged founders to test three separate questions before moving forward: whether a meaningful problem exists for a specific group in a specific situation, whether there are enough of those people to realistically reach, and whether there's a credible reason they'd choose your solution over what they already do.

These questions are related, but a large market doesn't necessarily mean there's a realistic opening for your business. Positive feedback doesn't always mean someone is willing to change what they currently do. The goal is to move from "I think" to "I found."

Start With Someone Specific

One of the biggest mistakes founders make is trying to serve everyone. "You cannot start with everyone," Talitha said. Instead of targeting a broad group like "dog owners," founders should focus on a specific customer in a specific situation, such as someone who works away from home several days a week and needs a reliable lunchtime walk for their dog.

The same applies across industries. Rather than targeting "small businesses," founders could focus on independent shop owners with one location, a small team, and a specific operational problem. The more specific the customer, the easier it becomes to understand what they need, when the problem happens, and what they currently do about it.

Ask About What Customers Actually Do

Customer interviews should reveal real behaviour, not just collect encouraging feedback. Talitha referenced The Mom Test, by Rob Fitzpatrick, which encourages founders to avoid questions like "Would you use this?" Instead, ask about a real past experience: what happened last time, what they did, who they relied on, whether they paid for a solution, and what did or didn't work.

As Talitha put it, "You're not trying to prove that your idea belongs in their life. You're trying to understand their life well enough to decide whether your idea belongs there." Someone saying an idea sounds useful is one thing. Someone explaining that they recently paid for a similar solution gives founders far stronger evidence to work with.

Understand the Real Competition

Competition isn't always another business offering the same product or service. Talitha introduced a question inspired by positioning expert April Dunford: what would your customer do if your solution didn't exist? They might use another company, but they could also do the task themselves, ask a friend or neighbour, use a free solution, keep their current routine, or simply do nothing.

All of these are alternatives a business is competing against. Founders should understand why those options work before assuming customers are looking for something new. The opportunity often becomes clearer once the current solution stops being good enough.

Be Different in a Way That Matters

Being different from a competitor is only useful if that difference matters to the customer. Statements like "better features" or "better service" don't automatically explain why someone should switch. Instead, founders should ask what they offer that the current alternative doesn't, and then why the customer would actually care.

That could mean greater reliability, less work, easier access, faster delivery, or another benefit tied directly to the customer's situation. Talitha also emphasized that founders should only promise what they can actually deliver. Strong positioning needs to be both valuable and realistic.

Look Beyond Big Market Numbers

Market research doesn't always need to begin with a massive industry statistic. Talitha encouraged founders to focus on three practical questions instead: who fits the problem you're solving, who you can actually reach and speak to, and how many customers you can realistically serve with your current resources.

A large industry number might look impressive, but it doesn't tell founders whether they can actually access or serve those customers. A smaller, reachable first market can often be a much stronger place to begin.

Use Evidence to Shape the Plan

Research should help founders challenge their assumptions rather than confirm what they already believe. Useful evidence can come from customer interviews, public reviews, competitor websites, pricing information, industry directories, government data, and existing customer feedback.

Talitha encouraged founders to separate what they learn into three categories: what the evidence actually shows, what that might mean for the business, and what still needs to be checked. One conversation or statistic rarely proves an entire market opportunity. The goal is to let the evidence shape the next decision.

The Founder Takeaway: Replace Assumptions With Evidence

The key lesson from the second Founder Fundamentals session was simple: don't build your market strategy around assumptions. Know who you're solving for, understand what they currently do, identify why they might change, and gather evidence before investing heavily in the solution.

A strong market opportunity becomes clearer when founders listen, test, learn, and let the evidence guide what comes next.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

is the Senior Manager of Impact Partnerships & Government Relations at , where she works as a Community Builder & Marketer driving growth and connection across the ecosystem. She's also the Disruptor & Co-Founder of RaiseHER Co., and her leadership has earned her recognition as The Peak's 2026 Emerging Leader, a Regina25 honoree, and a CBC Future40 recipient.

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Founder Fundamentals EP 1: Building Your Business Blueprint with Andrew Ko /yspace/news-story/founder-fundamentals-ep-21-building-your-business-blueprint-with-andrew-ko/ Fri, 18 Sep 2026 13:33:40 +0000 /yspace/?post_type=news-story&p=15851 Founder Fundamentals is back this Fall 2026, and our first session was led by Andrew Ko from Futurpreneur Canada. The session focused on how founders can validate a business idea before investing heavily in it and turn that evidence into a practical business plan. From identifying the right customer and sharpening a value proposition to […]

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Founder Fundamentals is back this Fall 2026, and our first session was led by from . The session focused on how founders can validate a business idea before investing heavily in it and turn that evidence into a practical business plan. From identifying the right customer and sharpening a value proposition to testing assumptions and understanding the numbers, the session showed how founders can make smarter decisions, reduce risk, and build with more clarity.

A diverse group of professionals collaborating on a project in a light-filled modern workspace.

Start With Validation, Not Assumptions

Before building a detailed business plan, founders need to establish whether the idea itself has real potential.

Andrew introduced four areas every founder should be able to explain clearly: product or service, best customer, value proposition, and credibility.

For the product or service, founders should be able to describe what they sell in one or two sentences and identify exactly what customers are paying for. The goal is to make the offer simple enough that someone can immediately understand it.

The next step is identifying the best customer. A common mistake is trying to target everyone, which makes marketing, positioning, and customer acquisition much harder. “You can’t cater to everyone.” - Andrew Ko

For B2C businesses, that means thinking about characteristics such as age, lifestyle, values, and geography. For B2B businesses, founders should consider industry, company size, employee count, and who the decision-maker is.

Focus Your Value Proposition

A strong value proposition answers a simple question: why should someone choose you?

The answer could be better quality, lower cost, greater convenience, time savings, specialized expertise, or another clear benefit. But Andrew cautioned against trying to promise too much.

Rather than competing on everything, founders should identify the two or three benefits that matter most to their customers and build around those.

That focus also makes it easier to understand how the business is different from competitors and where a real market gap may exist.

Credibility Has to Be Earned

Even at the idea stage, customers, partners, and funders need a reason to trust the founder behind the business.

Credibility can come from:

  • relevant experience
  • education or training
  • mentors and advisers
  • industry relationships
  • early customers
  • product testing
  • sales to date
  • pilots or sample runs

For founders without a long track record, testing can help build that credibility early.

Launching a pilot, sample run, prototype, or limited version of the product gives founders real evidence that people want what they are offering before they commit more time and money.

Look for Validation Gaps Early

Validation is not about proving that the original idea is right. It is about finding where the idea is weak before those weaknesses become expensive.

Founders should ask:

  • Are we offering too many products or services?
  • Is our niche clear enough?
  • Are we priced correctly?
  • Have we spoken directly with potential customers?
  • Do we understand supplier costs and delivery timelines?
  • Can we actually deliver the value we are promising?

Andrew encouraged founders to test products in smaller settings before scaling. If certain products consistently perform better than others, that is useful evidence about where to focus inventory, marketing, and resources.

The market should help shape the strategy.

A Business Plan Is a Living Roadmap

Once the idea has been validated, the business plan becomes the tool that brings everything together.

Rather than treating it as something created only for a grant, loan, or investor, Andrew encouraged founders to use it as an ongoing decision-making tool. “It’s a road map to build your business.” - Andrew, Futurpreneur Canada

The plan should evolve as the business changes.

Customer needs shift. Competitors enter the market. Costs rise. New opportunities appear. A strong plan should be updated as founders learn more about what works and what does not.

Know Your Market and Competition

Market research should help founders understand three things: the industry, the customer, and the competition.

Andrew encouraged founders to compare themselves against realistic competitors, not automatically the biggest company in the industry.

A small coffee shop, for example, should first benchmark itself against other local cafés rather than Starbucks.

A SWOT analysis can help founders identify where competitors are strong, where they are weak, and where an opportunity exists.

“What are you doing better than them?” - Andrew Ko

That answer can become the foundation for stronger positioning.

Plan for What Could Go Wrong

Founders should also think through risks early, whether that means lower sales, rising costs, supplier issues, or underperforming marketing channels.

The goal is not to predict every problem, but to know how the business will respond when things do not go to plan.

The Founder Takeaway: Validate First, Then Build

The key lesson from the first Fall Founder Fundamentals session was simple: do not build on assumptions.

Know what you are selling, who is most likely to buy it, and why they should choose you. Test those assumptions before scaling, then use what you learn to build a business plan grounded in reality.

A strong plan gives founders a framework to test, learn, adapt, and make better decisions as the business grows.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

is an entrepreneurship coach with , supporting aspiring and early-stage founders as they validate ideas, build practical business plans, and prepare for growth. Through workshops and one-on-one guidance, he helps entrepreneurs strengthen their business models, understand their customers, and connect with resources, mentorship, and financing opportunities.

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Founder Fundamentals EP 12: Leadership & Culture by Design with Prayalini Sathanantham /yspace/news-story/founder-fundamentals-ep-12-leadership-culture-by-design-with-prayalini-sathanantham/ Fri, 10 Apr 2026 13:49:37 +0000 /yspace/?post_type=news-story&p=14581 In this week’s episode of Founder Fundamentals, Prayalini Sathanantham, founder of Lianas Collective, joined to share how founders can intentionally shape leadership and culture from the very beginning of their business journey. Drawing from her experience in accounting, employee engagement, culture strategy, and organizational development, Prayalini unpacked why culture is not something that appears later […]

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In this week’s episode of Founder Fundamentals, , founder of , joined to share how founders can intentionally shape leadership and culture from the very beginning of their business journey. Drawing from her experience in accounting, employee engagement, culture strategy, and organizational development, Prayalini unpacked why culture is not something that appears later as a company grows, but something founders begin building through their everyday decisions, behaviors, and leadership habits from day one.

Happy diverse team in a bright office celebrating success with a high five.

Culture Starts Before the First Hire

One of the strongest messages from the session was that culture begins long before a company builds a team. Prayalini explained that in the earliest stages of a business, the founder is the business. The way they make decisions, communicate with customers, solve problems, and handle pressure all begin to shape what later becomes the company’s long-term norms.

As she put it, “your leadership is your culture in the early days” - Prayalini Sathanantham. That idea grounded the session’s central message. In the beginning, culture is not something separate from leadership. It is embedded in how the founder works, communicates, and makes decisions every day.

She emphasized that early leadership is often highly personal, scrappy, and hands-on. Founders are managing everything themselves, from operations and sales to marketing and customer communication. At that stage, leadership and culture are deeply intertwined because the founder’s own habits and values are reflected directly in how the business functions. As the company grows, those same behaviors often get repeated by the people who join it. That is why culture must be considered early, before it forms unintentionally.

Culture Is What People Experience, Not What You Say

A major theme throughout the session was that culture is not defined by slogans, perks, or polished branding. Prayalini made it clear that culture is felt through actions. It is the experience people have when they interact with a business, whether they are employees, customers, or community members.

Through her opening example comparing two workplace scenarios, she showed how quickly people form assumptions about an organization based on small moments of interaction. A welcoming receptionist, clear communication, and respectful treatment immediately signal care, professionalism, and trust. On the other hand, disorganization, tension, and dismissive behavior create an entirely different impression, even in a more luxurious office. As she explained, “culture is something that you don’t have to explain. You see it as you walk in” - Prayalini Sathanantham. Her point was simple but powerful: people can feel culture before anyone ever defines it for them.

Culture Is Built Through What Leaders Allow, Reward, and Tolerate

Prayalini also challenged the idea that culture is something abstract. Instead, she framed it as the behaviors leaders allow, reward, or tolerate over time. How decisions are made, how people communicate, how conflict is handled, and what becomes normalized all contribute to culture in a very practical way.

This became especially important in her discussion of leadership evolution. In the beginning, founders may be the only person customers interact with, so the experience feels naturally consistent. But once new team members are involved, leaders have to move beyond simply doing the work themselves. They need to provide clarity, build systems, and intentionally model the standards they want repeated across the organization. Without that structure, culture can drift, and misalignment becomes much more costly later on.

Values and Purpose Create the Foundation

Another key takeaway from the session was the role of values and purpose in shaping culture. Prayalini described purpose as the deeper reason behind the business: the founder’s why. While making money matters, she encouraged founders to keep asking why they do this work until they uncover a more meaningful answer that guides the business beyond profit alone.

She paired that idea with values, describing them as decision filters that help founders determine how they want to operate. Importantly, she noted that values are only useful if they can be clearly seen and described in action. A value should not just sound good on paper. Founders should be able to explain what it looks like in behavior, what it does not look like, and how both customers and team members would experience it in practice. As Prayalini noted, “it’s not always a good idea to say, ‘Oh, it’s common sense’” - Prayalini Sathanantham. What feels obvious to one person may not be clear to another, which is why values need to be made visible through behavior.

That clarity matters across every touchpoint, from hiring and onboarding to customer service and internal communication. When purpose and values are well defined, they help founders attract the right people, create consistency, and build a culture that feels intentional rather than accidental.

Strong Culture Requires Clarity, Boundaries, and Reinforcement

As the discussion moved into how to sustain culture, Prayalini stressed that leadership is about more than setting expectations once. Founders have to model the behaviors they want to see, communicate them clearly, and reinforce them consistently. If something matters, leaders must demonstrate it themselves and follow through when standards are not met.

She also spoke openly about the role of boundaries. Founders often want to be highly responsive and supportive, especially in the early stages, but without boundaries that responsiveness can quickly lead to burnout. Culture, in this sense, is not just about being available or kind. It is also about creating sustainable norms that protect both the business and the people building it.

Prayalini reinforced this point most clearly when she said, “culture is not what you say. It’s what you consistently do” - Prayalini Sathanantham. That idea brought the entire session together. Strong culture does not come from mission statements alone. It comes from repeated action, accountability, and the standards leaders uphold every day.

Culture Must Be Designed to Grow With the Business

Toward the end of the session, Prayalini introduced the idea of a culture blueprint: a framework founders can use to define their purpose, clarify their core values, identify their leadership identity, outline non-negotiables, and describe how they want customers and communities to experience their business. She encouraged founders to move beyond vague ideas and begin intentionally designing the kind of environment they want to build.

This was one of the most practical parts of the workshop because it positioned culture as something founders can actively build, not just react to later. Rather than waiting until problems emerge, founders can begin defining how they want people to work together, what they want to be known for, and what behaviors they are committed to modeling as leaders.

At its core, Prayalini Sathanantham’s session was a reminder that culture is not a side conversation for later-stage companies. It begins with the founder, shows up in everyday actions, and shapes the long-term health of the business. Leadership by design means being intentional about what is modeled, what is reinforced, and what kind of environment is being built from the very beginning.


About Founder Fundamentals

is a 12-week workshop series hosted by Ìý²¹²Իå and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of CompletionÌý²¹²Իå take the first step toward entrepreneurial success!

About the Speakers

is the founder of and a trained accountant who helps organizations build stronger workplace cultures through practical, people-first strategies. With a background in banking operations, employee engagement, and culture-focused consulting, she brings both analytical insight and relational leadership to her work, helping teams create environments where people feel seen, supported, and set up for long-term success.

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Founder Fundamentals EP 11: Build Your Startup Crew Through Passion, Purpose & Equity with Tanika McLeod /yspace/news-story/founder-fundamentals-ep-11-build-your-startup-crew-through-passion-purpose-equity-with-tanika-mcleod/ Mon, 06 Apr 2026 13:44:17 +0000 /yspace/?post_type=news-story&p=14556 In this week’s episode of Founder Fundamentals, Tanika McLeod joined the community to share practical insights on how founders can build strong startup teams through passion, purpose, and equity. Drawing from her experience building and scaling a startup through multiple pivots, difficult funding moments, and eventual acquisition, Tanika unpacked what it really takes to find […]

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In this week’s episode of Founder Fundamentals, joined the community to share practical insights on how founders can build strong startup teams through passion, purpose, and equity. Drawing from her experience building and scaling a startup through multiple pivots, difficult funding moments, and eventual acquisition, Tanika unpacked what it really takes to find the right people early on, retain them through uncertainty, and create a culture where teams feel ownership over the journey, not just the outcome.

A group of diverse professionals high-fiving over a collaborative workspace.

The Startup Journey Is Never Linear

One of the clearest themes from the session was that startup building rarely follows the neat trajectory founders imagine at the beginning. Tanika reflected on her own company’s path, describing a journey marked by pivots, financial pressure, wrong product bets, and long periods of uncertainty before the team finally found traction. She described the reality plainly: “the journey is violently nonlinear.” That framing grounded the entire session. Building a startup is about navigating repeated highs and lows while continuing to move forward together.

That reality, she explained, is exactly why team-building matters so much in the earliest stages. A team is the group that has to withstand setbacks, recover from mistakes, and stay committed even when the path ahead is unclear. In Tanika’s experience, the most meaningful part of the startup journey was not just the outcome, but the people who stayed committed through its hardest moments.

Founders Are Recruiting People Into a Shared Adventure

Tanika encouraged founders to rethink what they are really offering when they recruit early team members. In the earliest startup stages, especially before stable revenue or funding, founders are often not offering traditional employment in the usual sense. They may not yet be able to offer high salaries, benefits, or long-term certainty. What they can offer is something different: a genuine partnership around a shared mission.

As she put it, the best early-stage offer is not employment, but “this offer of partnership, not employment, and this offer of going on an adventure together.” That idea became one of the strongest takeaways from the session. Early hires are joining an evolving vision that they will help shape.

This perspective also reframed what a founder’s role should look like. Tanika drew on a lesson that “the best founders are the best recruiters,” emphasizing that strong recruiting is about attracting people to a purpose. The strongest teams are built when founders are honest about the uncertainty ahead while still making the mission compelling enough that others want to be part of it.

Hire for Personality, Not Just Skill

A major part of Tanika’s talk focused on what founders should actually look for when building a team. Her answer was clear: in startups, personality traits often matter more than polished credentials. She argued that while technical skills can be taught and developed on the job, certain deeper qualities are much harder to build into someone later.

She encouraged founders to look for people who are curious, self-motivated, low ego, high conviction, purpose-driven, scrappy, and resilient. As she explained, “you cannot backfill these traits,” but training and role-specific knowledge can be learned over time. In startup environments where the work is uncertain, the pressure is high, and the path is constantly shifting, those deeper characteristics often determine who adapts and who lasts.

That idea was especially important because startup work rarely resembles traditional corporate work. Tanika noted that startup teams are often learning in real time, solving problems nobody has laid out for them, and trying many things that do not work before discovering one that does. In that context, founders need people who can learn quickly, stay grounded, and keep moving without needing perfect clarity.

Low Ego Matters More Than Founders Think

When asked how founders can identify qualities like low ego, Tanika pointed to something more practical than resumes or hypothetical interview questions. She suggested that one of the best ways to assess those traits is to actually work with someone in some temporary capacity, whether through an internship, a short project, or a trial sprint.

She also explained that low-ego people tend to show accountability in difficult moments. They are willing to admit when they made a mistake, acknowledge when they did not understand something, and approach pressure without turning every challenge into blame. For Tanika, that kind of mindset is critical because startup environments are already stressful enough. Teams work better when people treat mistakes as part of the process rather than something to hide or defend.

A Strong Team Needs a Strong Why

Another major lesson from the session was the importance of a shared purpose. For Tanika, the reason her team stayed committed through extremely difficult periods was not because they were chasing an exit or a title. It was because they were deeply connected to why they were building in the first place.

She reflected on how she and her co-founder, , had both experienced being underestimated in traditional work environments. Building a company became a way to create a space where they and others like them could pursue their highest potential without those same limitations. That purpose became a source of resilience for the whole team.

Tanika emphasized that this kind of purpose matters because startup building is often more painful than people expect. When things go wrong, the team needs something deeper than short-term excitement to hold onto. A shared why gives people a reason to keep going even when the product is wrong, the money is tight, or the future is uncertain. In her words, the team was motivated by the journey itself, not just the outcome waiting at the end.

Startup Teams Should Be Cultivated, Not Managed

Tanika also challenged a more traditional view of leadership by arguing that startup teams should be cultivated rather than managed. In large companies, layers of management often exist to coordinate scale and keep people aligned around efficiency and predictable outcomes. Startups operate differently. In their early stages, they are shaped less by formal management structures and more by how much ownership individuals feel over the work.

She explained that in her company, team members were encouraged to help co-author the vision. Rather than treating strategy as something handed down from the founders, she and her co-founder would present their thinking, invite discussion, and allow the team to shape the direction together. That made the vision stronger, but it also made people more committed to it. When team members help build the direction, they feel responsibility for carrying it forward.

This approach also allowed personal growth and business growth to reinforce each other. Tanika spoke about aligning people’s ambitions with the needs of the company, so that as team members became better at their craft, the business naturally benefited. Instead of focusing first on extracting output, the team focused on investing in people, trusting that strong outcomes would follow.

Building Relationships Starts Earlier Than Hiring

Toward the end of the conversation, Tanika stressed that founders should start building relationships long before they think they are ready to hire. Many of her own team members came through community networks, referrals, internships, and earlier conversations that built trust over time. In her experience, the strongest startup teams were not assembled through cold job postings, but through sustained relationships where both sides had already seen each other’s character and commitment.

She also shared that building trust often means giving before expecting anything in return. Mentorship, support, and generosity in early relationships can create the kind of foundation that later makes collaboration possible. That approach reinforces one of the session’s central ideas: startup teams are built through human connection, not just transactional hiring.

At its core, Tanika McLeod’s session was a reminder that startup teams are not built by accident. They are built through intentional recruiting, shared purpose, mutual trust, and a willingness to grow together through uncertainty. Skills matter, but in the earliest days, character, conviction, and cultural fit often matter more. The strongest teams are not simply managed toward an outcome. They are cultivated around a vision they genuinely believe in.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

is a dynamic entrepreneur, educator, and co-Founder of , an AI-powered consumer insight engine compiles engagement metrics and generates insights that brands can use to inform marketing approaches. As of July of this year, Tanika’s company OneCliq has ben acquired by Dig Insights.

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Founder Fundamentals EP 10: To AI or not to AI with Moshe Mikanovsky /yspace/news-story/founder-fundamentals-ep-10-to-ai-or-not-to-ai-with-moshe-mikanovsky/ Tue, 31 Mar 2026 13:04:48 +0000 /yspace/?post_type=news-story&p=14504 In this week’s episode of Founder Fundamentals, Moshe Mikanovsky, founder and product coach at Products for Good, joined the community to share practical insights on when founders should and should not build with AI. Drawing from his experience across software development, product management, startup coaching, and AI-powered product development, Moshe unpacked the difference between traditional […]

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In this week’s episode of Founder Fundamentals, , founder and product coach at , joined the community to share practical insights on when founders should and should not build with AI. Drawing from his experience across software development, product management, startup coaching, and AI-powered product development, Moshe unpacked the difference between traditional systems and AI, the key questions founders should ask before choosing AI, and how entrepreneurs can better assess cost, risk, and real product value before building.

Close-up of a smartphone displaying ChatGPT app held over AI textbook.

Not Every Problem Needs AI

One of the strongest takeaways from the session was that founders should not default to AI simply because it is trending. Moshe encouraged participants to move away from the pressure of adding AI for the sake of it and instead focus on whether it actually fits the problem being solved.

As he put it, “people going directly into that direction and it’s not always the right decision.” That idea shaped the session from the start. Rather than framing AI as something every startup must adopt, Moshe pushed founders to ask more practical questions about when it is useful, when it is unnecessary, and what trade-offs come with using it.

He explained that traditional software is deterministic, meaning it follows fixed rules and predictable logic. AI, by contrast, is probabilistic, which means it works through patterns, models, and likelihood rather than certainty. That distinction matters because some problems simply do not need AI at all.

“If it’s deterministic, there is no reason to build it with AI,” Moshe said, noting that it is often “way more expensive and it’s less accurate” in those cases. For founders, that means the real challenge is not figuring out how to add AI, but figuring out whether AI belongs there in the first place.

Understanding How AI Learns

To make this clearer, Moshe walked through the difference between traditional engineering and AI systems. Traditional software, he explained, is built on logic that maps inputs to outputs in a predictable way. AI systems behave differently. They rely on models trained on data and return results based on probability.

“The main thing about a traditional one is that it is deterministic,” he explained, while AI is “probabilistic… it’s always about probabilities.”

This distinction helped founders understand why AI can feel powerful but also unpredictable. A model can generate useful output, but it can also hallucinate, misclassify, or behave in ways that are hard to fully control. That uncertainty is built into the system itself, and founders need to understand that before using it in products where accuracy and reliability matter.

Moshe also reflected on his own experience moving from traditional product management into AI products. “It actually drove me crazy,” he admitted. “I didn’t really understand that perspective that it’s only an experiment and I’m not sure what the result is going to be.” It was an honest reminder that working with AI often requires a mindset shift, especially for teams used to building systems with predictable outputs.

AI Is Not One Thing

Another major focus of the session was helping founders understand that AI is not one single tool or method. Moshe broke down the main types of AI learning, including supervised learning, unsupervised learning, semi-supervised learning, reinforcement learning, and deep learning.

This section gave participants a broader understanding of what it actually means to build with AI. Different models require different levels of labelled data, different computational resources, and different forms of oversight. Some approaches are more accurate but expensive to train. Others are more scalable but harder to validate.

Moshe emphasized that each option comes with trade-offs, and founders need to think carefully before assuming AI is a simple plug-in solution. “Each situation will be a different fit,” he said, adding that every founder needs to understand “what does it mean and there is pros and cons and cost associated with each one of those.”

That grounded the conversation in reality. Using AI is not just about capability. It is also about resources, time, infrastructure, and whether a team can realistically support the system they want to build.

How Much Should AI Be Allowed to Decide?

The session also explored a question that becomes increasingly important as products become more automated: how much decision-making should AI actually handle?

Moshe introduced a helpful framework built around prediction, judgment, and action. In some cases, AI may only support a decision by generating predictions. In others, it may also influence judgment by ranking options or narrowing choices. In more advanced cases, it may go all the way and take action on behalf of the user.

He used a recruitment example to show how this plays out in practice. AI could help a job seeker identify the best-fit roles, or it could help a recruiter filter hundreds of applicants down to a top shortlist. At its most automated level, AI could even schedule interviews without human review.

This led into an important conversation around human oversight. When asked whether there should always be a human in the loop, Moshe made it clear that the answer depends on context. “It all depends,” he said. “It depends if you need human in the loop or not.”

That answer became even more useful when participants pointed out that risk matters. A low-stakes action may not require human review, but a high-stakes action probably does. The session reinforced that founders need to think not just about what AI can do, but what it should be trusted to do.

Building With AI Means Thinking About Viability

One of the most practical parts of the workshop focused on what it actually takes to build an AI-powered product. Moshe introduced a canvas designed to help founders evaluate whether an AI use case is viable by thinking through value, risk, inputs, training costs, feedback loops, and outcomes.

The framework moved the conversation beyond hype and into execution. Founders were encouraged to think about what success would look like, what failure would cost, what data or infrastructure would be needed, and whether the organizational value justified the investment.

He stressed that it is not enough to build something impressive. Founders need to understand what is required to support it. “There is a bit of work that needs to be done to assess the cost that it might take you to build that,” he said.

He also reminded participants that many teams forget to define success early enough. “Always remember that you want to define what the success looks like,” Moshe said. “How do you measure it?” That point extended well beyond AI. It was a strong product lesson in general: if a team cannot define success or track it clearly, it becomes very difficult to know whether the product is actually working.

Buy, Build, or Adapt?

Another valuable part of the discussion focused on whether founders should build their own AI systems or use existing models and APIs. Moshe encouraged early-stage founders to avoid overbuilding, especially before product-market fit.

“If you’re early stage, pre-product market fit, probably you want to try to use existing models,” he said. Today’s landscape offers many more options than even a few years ago, including hosted APIs, open-source models, and tools that allow for fine-tuning or retrieval-based systems.

At the same time, Moshe acknowledged that there are cases where building or hosting custom models makes sense. Privacy requirements, latency needs, or high usage costs can all shift the equation. This made the conversation especially useful for founders trying to make practical decisions rather than theoretical ones.The broader point was that AI infrastructure choices should come from product and business needs, not from pressure to look more advanced than the company really is.

Not All AI Companies Are the Same

Toward the end of the session, Moshe introduced a useful way to think about different kinds of AI companies. He broke them into three types: AI-native, AI-embedded, and vertical AI.

AI-native companies are built entirely around AI from the start. AI-embedded companies use AI as a meaningful enhancement within a broader product. Vertical AI companies apply AI to specific industries or use cases where domain expertise and specialized data matter.

This helped founders better understand their own positioning. Not every company needs to be AI-native. In many cases, a better approach is using AI in a focused, meaningful way that strengthens an existing product without making it the whole story.

Moshe cautioned founders against adding AI superficially. In AI-embedded products especially, the real question is whether it creates value or is just “a gimmick.” That distinction is what determines whether users actually care.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

is a product management leader with a background in enterprise B2B software engineering, he brings a lean, user-centered approach to building impactful products. He is the founder and product coach at and a Product Director at Rootquotient, where he also mentors founders through leading accelerators. He teaches Information Systems and Design Thinking at the Schulich School of Business, co-hosts two product-focused podcasts, and is the author of the novel The Resurrector.

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Founder Fundamentals EP 9: The Art of Pitching & Storytelling with Laura Gabor /yspace/news-story/founder-fundamentals-ep-9-the-art-of-pitching-storytelling-with-laura-gabor/ Fri, 20 Mar 2026 13:49:28 +0000 /yspace/?post_type=news-story&p=14408 In this week’s episode of Founder Fundamentals, Laura Gabor, founder of What in the Tech, joined the community to share practical insights on the art of pitching and storytelling. Drawing from her experience across startups, media, venture, and operations, Laura unpacked what makes a pitch effective, why storytelling matters in every founder conversation, and how […]

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In this week’s episode of Founder Fundamentals, , founder of , joined the community to share practical insights on the art of pitching and storytelling. Drawing from her experience across startups, media, venture, and operations, Laura unpacked what makes a pitch effective, why storytelling matters in every founder conversation, and how entrepreneurs can better tailor their message depending on who is listening.

An Asian businesswoman presenting business ideas with graphs on a whiteboard in an office setting.

Every Pitch Has a Different Purpose

One of the key takeaways from the session was that not every pitch should sound the same. While the business itself does not change, the way it is framed should shift depending on the person on the receiving end and the outcome being pursued.

Laura emphasized that a founder speaking with an investor is trying to build confidence in the opportunity and the path to growth, while a founder speaking with media needs to lead with relevance, timeliness, and human impact. Partnership conversations need to show clear mutual value, and sales conversations should focus on the customer’s pain points rather than product features.

“It’s the same business, right? Your business doesn’t change… but you do have to tell a different story to each person.” - Laura Gabor

That distinction shaped the entire conversation. Founders were encouraged to think beyond what they want to say and instead focus on what each audience needs to hear.

Strong Pitches Start With the Problem

Throughout the session, Laura returned to one of the most important rules of effective storytelling: lead with the problem, not the product.

Too often, founders rely on technical language or feature-heavy explanations that sound polished but do not create immediate clarity. Laura challenged that instinct by showing that strong pitches begin by identifying a real and specific problem. The audience first needs to understand what is frustrating, inefficient, expensive, or time-consuming before they can appreciate the solution.

This was especially clear in her example comparing two types of founder language. “We built an AI powered platform leveraging machine learning to optimize financial operations” may sound sophisticated, but it lacks emotional connection and clarity. A much stronger version, Laura explained, is something like: “I know small businesses lose 20 hours a month to bookkeeping. We build something that gives you that time back.” The difference is not just tone. It is the ability to immediately communicate value.

That same principle applies across different contexts. In sales, empathy builds trust. In fundraising, it shows the problem is real and worth solving. In media, it creates a more human and compelling angle.

Clarity Matters More Than Complexity

The session also explored one of the most common challenges founders face: explaining what they do in a way that is simple, direct, and memorable. Laura described the elevator pitch as the foundation for all other forms of pitching. Every founder should be able to explain who they help, what problem they solve, and how they solve it in just a sentence or two.

She reminded participants that the goal is not to say everything at once. The goal is to create immediate understanding and invite curiosity. “You want to make sure that it’s quick, it’s punchy, that it’s not leaving anybody with any additional questions,” she said.

During the workshop, founders shared their own one-liners aloud and in the chat, giving the session an interactive and practical feel. Laura offered feedback in real time, helping participants refine their pitches so they were more specific, grounded, and outcome-focused. The strongest examples were the ones that avoided vague language and clearly tied the offering to a real customer need.

Great Pitches Need to Work Without Slides

Although pitch decks remain important in formal settings, Laura made it clear that many of the most valuable founder conversations happen without slides. A chance conversation at a networking event, a warm introduction over coffee, or a quick exchange after a panel may require a founder to communicate their business clearly with no visual aids at all.

As a result, verbal storytelling needs to be strong enough to stand on its own. Laura encouraged founders to practice regularly, record themselves, and pay attention not only to their words but also to their tone, posture, and body language. “You would be absolutely shocked at how much of a pitch isn’t even what you’re saying,” she noted.

“It’s actually how you are physically interacting with the room.” - Laura Gabor

Confidence, she explained, is something that can be practiced like any other skill. Founders do not need to be naturally extroverted to improve their delivery, but they do need to put in the work to become more comfortable telling their story under pressure.

Storytelling Also Shapes Hiring and Growth

Pitching does not end with customers or investors. Laura also spoke about the role of storytelling in attracting the right talent, especially in the early stages of building a company. For founders who cannot compete with large employers on salary alone, the company’s mission, impact, and vision become essential parts of the pitch.

Early hires are often joining because they believe in what is being built and want to be part of the journey. That belief needs to be reflected consistently across job postings, websites, social channels, and conversations. Strong brand messaging helps founders communicate not just what the business does, but why it matters and why someone should want to build it alongside them.

Relationships Matter as Much as the Pitch

Laura closed the session with one of the most human and memorable parts of the conversation: the role of relationship building in a founder’s journey. Whether reaching out to journalists, investors, partners, or peers, she encouraged participants to focus less on being transactional and more on being genuinely interested in other people.

Her advice was simple and powerful: “Be interested, not interesting.” Instead of trying to impress others immediately, founders can build stronger connections by asking thoughtful questions, remembering details, listening carefully, and leading with curiosity. The strongest networks, Laura explained, are not built through volume, but through authentic and mutually supportive relationships.

This idea resonated strongly with participants, especially those who shared concerns about networking feeling awkward or transactional. Laura encouraged founders to approach events with small, manageable goals and to focus on genuine conversations rather than forced outcomes. Over time, those authentic interactions often lead to the introductions, opportunities, and partnerships that move a business forward.

The Story People Will Remember

The session ended with a reminder that founders are not just pitching businesses. They are inviting people to believe in a problem worth solving and in their ability to solve it.

“People are going to remember stories,” Laura said. “They’re not going to remember numbers. They’re not going to remember spreadsheets. They’re not going to remember statistics.” That perspective captured the heart of the workshop. A strong pitch is not just polished. It is clear, human, specific, and rooted in purpose.

For founders learning how to speak about their work with more confidence and intention, the session offered an important reminder: storytelling is not separate from building a business. It is one of the ways a business grows.


About Founder Fundamentals

is a 12-week workshop series hosted by  and and powered by designed to equip you with essential entrepreneurial skills. Attend 9+ workshops to earn a Certificate of Completion and take the first step toward entrepreneurial success!

About the Speakers

is the founder of . She runs a tech consulting business and sits on a number of advisory boards. Laura is passionate about community building and philanthropy, has been an active mentor in a number of Women-focused organizations, and is currently a member of the Tech+Biz4SickKids Council. She's an angel investor in 4 women-founded companies, was named one of The Peak's Emerging Leaders in 2024 for tech and one of Canada's Top Operators by TechTO.

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Founder Fundamentals EP 8: AEO is the New SEO /yspace/news-story/founder-fundamentals-ep-8-aeo-is-the-new-seo/ Thu, 12 Mar 2026 15:36:22 +0000 /yspace/?post_type=news-story&p=14105 Search is changing quickly, and founders can no longer rely on traditional SEO alone to stay visible. In Episode 8 of Founder Fundamentals, Lydia Vijga, Co-Founder and CEO of DeckLinks, unpacked how answer engine optimization (AEO) is reshaping the way brands are discovered online. Drawing from her work in growth strategy, AI visibility, and search […]

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Search is changing quickly, and founders can no longer rely on traditional SEO alone to stay visible. In Episode 8 of Founder Fundamentals, , Co-Founder and CEO of , unpacked how answer engine optimization (AEO) is reshaping the way brands are discovered online. Drawing from her work in growth strategy, AI visibility, and search optimization, Lydia positioned AEO not as a trend to watch from the sidelines, but as a practical shift founders need to start experimenting with now.

A MacBook Pro displaying Google Search on a wooden table outdoors, next to a smartphone.

Search Is No Longer Just About Rankings

Lydia explained that search has moved beyond the familiar model of ranking blue links on Google. Today, users increasingly receive direct answers through AI overviews, generative search engines, voice tools, and large language models. That shift means founders must think not only about whether their content ranks, but whether it is being selected, cited, and surfaced in AI-generated responses.

She broke down key terms such as AEO, AIO, GEO, and LLMO, showing how each reflects a different layer of visibility in AI-powered search. While the terminology can feel overwhelming, the central takeaway was simple: founders need to create content that helps AI systems clearly understand what the company does, who it serves, and why it is credible.

The Reality of AI Search Is Messy

A major theme of the session was that AI search is still inconsistent and difficult to measure. Unlike traditional SEO, where impressions, rankings, and click-through rates can be tracked more directly, AI platforms are non-deterministic. The same prompt can return different answers depending on timing, geography, user history, and platform context.

Lydia noted that this creates a new challenge for founders: a company’s content may be used to shape AI responses, while a competitor is still the one being recommended. In other words, a brand can become a trusted source of knowledge without becoming the recognized solution. That gap makes visibility, authority, and message clarity more important than ever.

AEO Still Depends on Strong SEO Foundations

Although the session focused on AI search, Lydia emphasized that classical SEO still matters. AI tools continue to rely heavily on indexed, structured, and technically sound web content. Strong site architecture, semantic headings, schema markup, backlinks, and fast-loading pages all increase the chances that a site will be crawled, understood, and cited.

Rather than replacing SEO, AEO builds on top of it. Founders still need websites that are easy for search engines to access and interpret before they can expect AI systems to surface their content effectively.

Content Must Be Clear, Structured, and Easy to Cite

One of the most practical parts of the session focused on how founders should write for an AI-first environment. Lydia encouraged participants to keep writing for humans, but to structure content in a way that makes it easier for AI tools to extract and cite.

That means using clear headings, answering questions directly in the opening sentence, reducing vague or overly promotional language, and including concrete facts wherever possible. AI systems respond better to precise, literal, evidence-based language than to broad claims or creative phrasing. Instead of burying the answer in brand storytelling or marketing fluff, founders should make key information obvious and easy to identify.

She also stressed the importance of explicitly mentioning the company, product, service, or community name within relevant content. If a brand does not clearly connect itself to the expertise it is demonstrating, AI may use the insight without associating it back to the business.

Authority Must Extend Beyond the Website

Lydia also highlighted the importance of building visibility outside a company’s own domain. AI systems draw from a wide range of sources, including LinkedIn, Reddit, Medium, Substack, YouTube transcripts, and third-party publications. Founders cannot rely on their websites alone to establish authority.

This makes content distribution and external mentions especially important. Guest posts, founder-led articles, expert commentary, testimonials, listicle placements, and thought leadership across multiple platforms all help reinforce credibility. The more consistently a company is mentioned in relevant, trustworthy places, the stronger its perceived authority becomes in AI-generated search results.

Experimentation Is the Real Competitive Advantage

Throughout the session, Lydia returned to one core mindset: experimentation. Because AI search changes so quickly, there is no single fixed playbook. Founders need to test prompts regularly, examine how their brands appear in AI tools, study which sources are being cited, and refine their content based on what they learn.

She introduced participants to a practical framework that includes identifying high-intent prompts, measuring share of voice across AI platforms, improving existing content, expanding visibility beyond the website, and creating fresh, citable material. The goal is not to game the system, but to become the most useful, trustworthy, and clearly understood source in a given space.

What Founders Need to Do Next

Episode 8 reframed AEO as more than a technical tactic. It is a shift in how founders communicate value, build authority, and earn visibility in a search environment increasingly shaped by AI. The companies that stand out will be those that pair strong fundamentals with consistent experimentation, clear positioning, and genuinely helpful content.

As Lydia made clear, founders do not need to have everything figured out today. But they do need to start testing, learning, and adapting now.


About Founder Fundamentals

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About the Speakers

is the Co-Founder and CEO of , a SaaS platform for creating, sharing, and tracking video PDFs. With a background in entrepreneurship, growth strategy, and AI-driven visibility, she helps companies scale content and strengthen their presence across both traditional and AI search. Through LinkedIn, webinars, and speaking engagements, she regularly shares insights from her founder journey and her work at the intersection of search, content, and emerging technology.

The post Founder Fundamentals EP 8: AEO is the New SEO appeared first on YSpace.

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